Refund Policy

BOOKOO BABIES PROMISE 

We stand behind our products and want you to be satisfied with them! We always do our best to take care of our customers - dealing with all situations fairly and responsibly!  If you received a damaged or defective item, please call us at (602) 884-1197 or email us at support@bookoobabies.com and we will rectify this right away! https://bookoobabies.com

 

Refund & Return Policy

We recommend trying on all items in your order before washing to ensure they fit. We cannot accept returns or refund in store credit after items have been washed.

An item may be returned if it is sent back:

    • Unworn
    • Unwashed
    • With original tags & packaging intact
    • Free of stains, odors, animal hair, and damage

    The return package must be postmarked back to us within seven calendar days of delivery in order to receive store credit. Items can be returned after this seven-day-time frame for store credit.

    Customers are responsible for all return shipping fees. No return form in necessary; all we need with the package is a note including the order number and name associated with the order. Bookoo Babies is not responsible for untraceable or lost return shipments. We recommend using a delivery service with tracking to protect your return.

    Returns over $100 will be issued a store credit and restocking fee of 10%.

    Please allow up to two weeks for your return to be processed once received at our warehouse, and 1-3 business days for store credit to be issued in the form of an E-card.

    Gifts

    If you would like to return an item that was gifted to you, please email support@bookoobabies.com with the buyer’s name and order number. The buyer will not be contacted; it will simply help us find the order and act as proof of purchase. 

    Proof of purchase is required for items to be return-eligible. 

    Our Return Address:

    Bookoo Babies
    12304 Pinehurst Ln.                                    Grand Blanc, MI 48439

     

     

    HOW WILL I RECEIVE MY STORE CREDIT? 

    Expect an email within 1-3 business days of the delivery of your return at our warehouse. 

    Sale items (if applicable) 
    Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

    Exchanges (if applicable) 
    We will give you store credit if items are defective or damaged. Please send us an email at support@bookoobabies.com containing picture of defective or damaged item with description of issue.

    Next return items so that we can work towards improving:

    Bookoo Babies
    12304 Pinehurst Ln 
    Grand Blanc, MI 48439

    We hope that our policies meet your needs and if you have any questions don't hesitate to ask. We're happy to help!
    - Team at Bookoo Babies